From first enquiry to follow-up — the simple journey
Here's what happens the moment a customer gets in touch. No jargon, no software to learn — just a managed system that quietly works in the background of your day.
One enquiry, six quiet steps
Much of the process runs automatically in the background until your input is needed.
Enquiry comes in
A call, a website form, a chat — wherever the customer reaches out.
Lead Core captures it
Enquiries from your connected channels are captured and organised in one place.
Customer gets a fast response
A quick, professional reply while you're out on visits or driving.
Follow-up happens automatically
Gentle, timely reminders keep the conversation warm so enquiries don't go cold.
Visits are tracked
Bookings, reminders and follow-ups stay organised — reducing manual chasing.
Your team steps in
When it needs a human touch, you're handed a warm, ready-to-book lead.
Every way a lead can reach you — handled
Each channel works on its own and together, so no matter how a customer gets in touch, the response is fast and consistent.
Website enquiries
Rescue+When a customer fills in your contact form out of hours, Lead Core captures it and sends a fast, professional reply — so they know they've been heard and are less likely to keep searching.
- Captured the moment they're submitted
- Quick acknowledgement
- Routed into your lead tracking
Missed phone calls
Rescue+If you can't pick up, the caller isn't left hanging. Lead Core logs the missed call and reaches back out by text or message, helping recover enquiries that might otherwise be lost.
- Missed calls logged automatically
- Automatic callback message
- Missed callers can receive an automatic follow-up
Automated follow-up
Rescue+Enquiries go cold because nobody follows up. Lead Core sends gentle reminders at the right intervals, keeping conversations warm and reducing the chasing. If automated payment reminders would help, they can also be configured as an optional additional service.
- Timed, gentle reminders
- Helps keep enquiries from going cold
- Stops when the customer replies
Online booking
Engine+Let customers book a visit that fits your diary — without phone tag. Available times sync with your schedule, and confirmations go out automatically.
- Customers self-serve a slot
- Syncs with your availability
- Automatic confirmations
Reviews & reactivation
Engine+Happy customers get a polite review request at the right moment, building your reputation. Past customers who've gone quiet get a friendly nudge to bring them back.
- Review requests at the right time
- Reactivation of past customers
- Keeps your name front of mind
AI web & phone receptionist
Autopilot+On Autopilot, an AI receptionist can answer website chats and phone calls in real time — checking availability, booking visits and handing over to you when a human is needed.
- Answers chats and calls live
- Books from real availability
- Hands over to you when needed
Technology does the busywork. You do the relationship.
Lead Core handles the capturing, replying and following up. The moment a conversation needs your judgement — a difficult customer, a tricky booking, a visit that needs a person — it hands the lead back to you, with everything organised and ready.
Ready to stop chasing and missing enquiries?
Pick the level of help you need and we'll set everything up for you.